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Ordering from Eurest Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server
Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
Due to time needed in preparing your order, we require a minimum of 24 hours’ notice. Please place your online orders as early as possible to ensure timely processing. Please place your orders no later than 3:00 p.m. the day prior. (Some hot menu item may require longer notice). After 3:00 p.m., we cannot guarantee product selection or delivery. Same day delivery may not be possible on some menu items and we would inform you when delivery could be made. Please note that our hot food and hors d’oeuvres orders must be made 24 hours prior to your event date. Our delivery hours start as early as 6:00am. Deliveries prior to 6:00 am and after 5:30 pm Monday to Friday may be subject to a delivery surcharge. Our office hours are 7:00am-3:00pm Monday through Friday, therefore, orders placed late Friday or over the weekend will not be received in our office until Monday morning.
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us at 978-762-5133to cancel an order. Do not email or fax last minute cancellations. Clients must speak directly to one of our catering coordinators, any message to our restaurant staff member or on our voice mail is not a valid cancellation. Any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice.
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of Eurest Dining's equipment. Eurest Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Eurest's catering properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing.
It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume e.g leftover cookies/brownies and can beverages, if the client requested beforehand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
By completing any application/forms on this Web site, you are offering data to Eurest’s Catering that it will keep private and use only as described here.
Eurest Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.
Your information on our data base will be used solely by Eurest Catering, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service.) If you wish to be removed from our correspondence lists (to be no longer contacted by us), please let us know by email, and we will honor your request.
Flowers, linen, beer & wine service, and china service are available by request and at an additional charge
All service is FREE DELIVERY unless otherwise noted. If the event is off-site, delivery charges may apply.
